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For peace of mind, we offer a print sample photo/picture service prior to the full print run. Up to this point, we will have followed your instructions on design, print size and colours, and by this stage of the process the costs for screen set-up will have been incurred. Therefore any change in design, print size or colour after this point may require further cost, and/or cause a delay in turnaround time. The sample picture is a final check of your printed product rather than a “mock up” open to further tweaking.

Turnaround:
Unless agreed otherwise, our turnaround time is 7-10 working days after payment has been made and final artwork received.

Post payment cancellation/refund:
Order cancellation refunds are dependent on the progress and costs that have gone into your order. We reserve the right to offer full, part, or no refund upon a cancellation, depending on the resources and time that have gone into an order at the point of cancellation.

Misspellings:
We do our best to spot spelling errors that sometime arise in customer artwork. However, any printed misspelt words ultimately remain the responsibility of the customer. We therefore encourage you to thoroughly check all artwork, especially heavily-worded designs, before sending it to us for print.

Copyright:
We take on trust that all artwork supplied to us for print is owned by the customer. Responsibility for copyright or trade mark infringement remains solely with the customer.

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